What have we learned from COVID-19?
Epidemiologist Syra Madad says it’s critical to engage with local communities
Hugh Verrier
Chair
In 2021, the COVID-19 pandemic continued to affect nearly every aspect of our lives. Against this backdrop, our global teams worked on groundbreaking transactions, resolved high-stakes disputes and, through our global citizenship initiatives, responded to societal challenges around the world.
The role of business in society evolved as environmental, social and governance (ESG) issues entered the mainstream, concentrating on challenges including the energy transition and achieving greater diversity and inclusion. Like our clients, we looked for ways to create long term value and growth—a shared goal that created opportunities for collaboration.
It was in this context that we launched a new five-year strategy, focused on creating a distinctive experience for our clients.
Our emphasis on complex, cross-border matters helped us grow in all of the regions where we work and achieve outstanding results for our clients. As we look to the next five years, we are committed to building the capabilities our clients need, supported by a strong, resilient culture.
Guest speakers at Firm events talk about issues that made news in 2021
Epidemiologist Syra Madad says it’s critical to engage with local communities
Think tank CEO Chris Pinney is encouraged by moves to focus on impact, not just policies and procedures
Bill Emmott, who co-leads a nonprofit that studies the far-reaching effects of COVID-19, discusses the importance of business scenario planning
Developments that reshaped the world
Countries and companies are increasingly committing to net-zero goals that would require them to significantly reduce carbon emissions on relatively short timelines
The pandemic accelerated global concerns over climate change and inequality, pushing societal expectations around responsible business practices into the spotlight
Most of 2021 was characterized by free-flowing capital, as government aid in response to COVID-19 propped up economies
Globalization may be evolving, as nations and regions reassert their regulatory powers on a wide range of issues
Matters in eight practice areas that highlight our global impact for clients
Our 2021 achievements cap an outstanding five-year success story
2,464 Total lawyers
An outstanding roster of talented lawyers strengthened our Firm in 2021
White & Case earned many of the legal industry’s top accolades for outstanding performance in 2021
White & Case is committed to fair and ethical operations that respect human rights and recognize the importance of our natural environment.
As a signatory to the UN Global Compact we affirm our commitment to doing business responsibly by supporting the Compact’s ten principles on human rights, labor, the environment and anti-corruption. The steps we are taking to continue to embed these principles into our Firm are outlined in our most recent Communication on Progress.
Our latest Environmental Sustainability Report includes information on our environmental policies, footprint, key actions and goals.
Where White & Case is a longtime leader — and we're just getting started.
10 global affinity networks
Our ten global affinity networks foster a sense of community among the Firm’s Black, Asian, Latinx/Hispanic, Middle Eastern, minority ethnic and LGBT+ lawyers, business services professionals and their allies. Each network sets its own agenda, initiatives and goals, which are specific to the issues it feels are most important. Affinity networks also create and enhance awareness of these groups within the Firm and its larger culture, drive community and connection across our global offices, and support their members with career and professional development opportunities.
26 local women’s networks
Our 26 local women’s networks are active in 40 offices across the Americas, EMEA and Asia-Pacific. These networks foster professional development and mentoring activities, and support business-related client partnerships. They also provide a forum for our lawyers and business services professionals to share perspectives and create programs to support and retain our talent while fostering and promoting gender equity.
For more than a decade, leading publications and alliance organizations have recognized White & Case’s commitment to diversity and inclusion.
#1 Most Diverse Law Firm in Am Law 50 (eighth consecutive year)
The American Lawyer
Diversity Scorecard 2021
100% rating on commitment to lesbian, gay, bisexual and transgender workplace equality (13th consecutive year)
Identifying the Firm as one of the best places to work for LGBT+ individuals
Human Rights Campaign’s Corporate Equality Index
Minority Women Lawyers – International Firm of the Year
Work-life balance – International Firm of the Year
Euromoney Legal Media Group
Women in Business Law Awards (Europe 2021)
2021 Mansfield Rule Certification Plus (third consecutive year)
Diversity Lab
Top 75 employer in the UK
Social Mobility Foundation
2020 Employer Index Report
We continued to advance toward our diversity and inclusion goals, narrowing the gap between thought and action with new trainings
Like our clients, we are seeking ways to sustainably create long-term value and growth, a shared goal that presents opportunities to collaborate
We set out to ensure we provide our clients with an experience that emphasizes the attributes they seek in a trusted advisor
When it comes to assessing what matters most to clients, their law firms may not be the best judges. So instead of making assumptions, White & Case surveyed nearly 1,200 clients to better understand what they value most when working with law firms. Guided by the survey results, the Firm’s 2025 strategy focuses on ensuring we provide our clients with an experience that makes them feel prioritized, protected and understood.
We began by creating a Client Experience Task Force. Composed of six partners from a broad range of practice areas and regions and four senior business services professionals, the task force conducted a series of individual client interviews to confirm the survey findings and gather more insights. The task force, which met regularly in 2021, studied the entire client experience to spot trends, set benchmarks and plan Firmwide initiatives.
The task force started work on three initiatives in 2021: best practices for providing a consistent client experience, a systematic approach to collecting and acting on client feedback, and sharing stories internally that keep everyone focused on what our clients value. These are just the first steps we are taking to create a distinctive client experience and bring our 2025 strategy to life.
Photo by Keith Ladzinksi © Bespoke Reps
A glass wall in Queenstown, New Zealand